FAQ - General

• I cannot connect to resolink. Why ?
  
• I get disconnected by an application. Why ?
  
• What is "No socket available" error ?
  
• Why is it very slow ?
  
• Why did I see a lot of garbage ?
  
• How can I read Chinese on the internet ?
  
• What is BIG5 code ?

FAQ - General

• If you don't hear your modem dials, then check the following :
  1. modem is turned on
     
  2. phone line is connected properly (from wall to modem)
  3. COM port setting is correct
     
     

• If you cannot login to our computer, check your user ID and password
• If you use Win95 and you cannot start a PPP session, check your TCP/IP configuration

I get disconnected by an application. Why ?

• These are the most common reasons for losing a connection :
  1. loose cable connection
  2. excessive noise with your telephone line
  3. your telephone line is equipped with call waiting service and it is not disabled

What is "No socket available" error ?

• If you are currently running other programs, you might be running out of memory. Close the applications that you are not using. You may even have to restart your computer.

Why is it very slow ?

• There are a number of reasons that can slow down a connection :
  1. you are trying to connect to a distant site
  2. the site you are trying to connect to is very busy
  3. you are using a slow modem (non-28.8+ modem)

Why did I see a lot of garbage ?

• The garbage can be characters other than the English characters. If you'd like to see these characters, you need the right fonts and fonts management software

How can I read Chinese on the internet ?

• For English Windows users, you may download a software called "Unionway" from the following site :

  http://www.unionway.com

• For Chinese Windows (Big5) users, you should be able to see these Chinese characters automatically.

What is BIG5 code ?

• The computer looks at characters as codes(numbers). Even the standard English characters and symbols are codes in the computer point of view. There are standards that developers follow in coding characters. ASCII code is a standard accepted internatio nally where BIG5 is a standard in the Chinese world.